QVC LiveHelp RIP

“Effective April 1, 2009 QVC’s LiveHelp will no longer be offered due to a significant decline in our LiveHelp volume over the past year. However, we do offer many other service options. In QVC.com you have access to all of your orders and returns through Order Status. The link for Customer Service is at the bottom of every page which takes you to the various ways you can contact QVC: email, phone, or mail."

I have a feeling that this has much more to do with the recent employee layoffs than decline in volume of users. And it's certainly not like the Q promotes or encourages the service. LiveHelp is a bit difficult to find. You have to already know it exists and then go hunting for it. Most websites that use live chat customer service also use pop-ups asking if they can help you.

I guess I was one of the few people who did actually use LiveHelp because I much prefer chatting online to calling on the phone. They were helpful in making account and order changes and updates, but they weren't helpful at all with product questions. They tell you exactly what is written on the online product description page pretty much word for word. Surprisingly, since I'm already online using the LiveHelp service, I can read that for myself. I don't need to read it again on LiveHelp. Apparently they don't have access to any additional product information, but they won't just tell you that up front.

The Q should just have Queen Bea work the LiveHelp! I'll work very hard to generate more interest in the service!