Tuesday, February 24, 2009
QVC recently announced that they were taking more steps to reduce costs by eliminating merit raises for all employees and by reducing hours across the board for call and distribution center workers (equivalent to about one day a week). Right now, QVC is saying that this is a temporary program that they will reevaluate at the end of June. However, once they reassess the situation, the program could possibly end or it could get even bigger. Yikes.
A few months ago, QVC announced huge layoffs. I was not happy with what they were doing and how they were handling it (you can read my rant-filled post here). However, as much as it totally sucks to not get a well-deserved raise and have your hours cut, this is much preferable to firing more people. This feels more like a general tightening of the belt in order to get through this hard time together. I hope it works and QVC doesn't do another round of layoffs.
I have to wonder how customer service--something the Q has long prided themselves on--will suffer because of this.